Bock Compressors

"Keeping customer relationships at the right temperature"

Requirements

• Central address management.
• An electronic dossier containing all relevant customer information.
• Archiving sales documents.
• Integrated intercompany appointment management.
• Mobile access to customer data.

Benefits

• Central database: all employees have instant access to all information.
• Data protection thanks to the multi-level rights system.
• Save time and reduce the risk of errors by combining all local databases into one central database – addresses only need to be entered once and are centrally maintained.
• The customer dossier contains all relevant customer information.
• Laptop replication means users have access to the correct information whenever and wherever they need it.
• Multiple filter options and selection criteria.
• A flexible customizable system – easily change or modify the names of addresses.
• Save time through interdepartmental appointment management.
• Export data quickly and easily.

Conclusion

Eric Frese, head of Marketing:

"We are a medium-sized family business that provides cooling and air-conditioning systems for commercial and industrial use. To enable us to keep  the relationships with our customers at the "right temperature," we needed an information platform for our sales force that facilitated interdepartmental appointment management.

The CRM system, CAS genesisWorld, and intranet-extranet software, CAS teamWorks – both of which are specifically designed for small and medium-sized enterprises – are the ideal solutions for us, since they enable us to provide our customers in over 60 countries with the best service possible."

© CAS Software AG