"No loss information during
interdepartmental teamwork"
Requirements
- An in-house information network
- A CRM solution that is easy and intuitive to use
- Step-by-step expandability
- E-mail/document archive
- Mapping workflows (e.g. customer requests)
- Mobile access for field engineers
- Integration with the ERP system Dibac
Benefits
- A far more transparent information architecture
- No loss of information: all calls to the customer are
documented and can be viewed by all in the customer dossier
- All users in instantly and easily access extensive
documentation on raw materials, for example
- Fast on-the-job training of customer processes with
the comprehensive customer dossier
- High level of acceptance among employees
Conclusion
Jörg Warning, commercial manager:
"We develop highly specialized coating and
finishing products. Our customers have
extremely complex requirements which need to be extensively documented.
Thanks to CAS genesisWorld, we no longer lose information or customer contacts. Everyone can access the customer dossier and obtain a
complete overview."
© CAS Software AG
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