"Positive change of climate in customer relations"

Sector: Manufacturing industry

Product: CAS genesisWorld, CAS teamWorks

Project Partner: talonec crm solutions

Success story, 260 KB

Objectives and requirements

• Improved monitoring of international projects
• Centralized system for storing and administering all information on individual sales projects and business contact persons
• Development of internal communications between sales and back-office functions, particularly on an international level
• Scheduling and task management, with deadline monitoring and vacation planning
• Deployment in the various locations in each country
• Multilingual capability

Uses and benefits

• Company-wide access to shared database
• Bundling of all customer and project information in a central data pool
• Corporate knowledge is accessible to all staff - key information is distributed where it needs to be
• Cross-border cooperation enabled thanks to rapid access to all information
• Time saving in day-to-day activities
• Close interlinking of sales and production to improve customer relations still further

Conclusion

Richard Wimmer, IT Manager of INTERTEC-Hess:

„From the very beginning it was important for us that all information on individual sales projects and contact persons should be available at the click of a button.“

© CAS Software AG