Reference TEAM 7 Natural-wood furniture manufacturers

TEAM 7's success story began back in 1959 with a small joinery in Ried im Innkreis, Upper Austria. Today, with sales of over 100 million euros, the company is one of the leading premium furniture manufacturers - and has remained unmistakable in its style and philosophy. From Shanghai to Europe to Broadway in New York, around 750 dealers distribute the highest-quality furniture and kitchens, which are regularly awarded prizes and honors at design competitions and trade fairs.

The success story at a glance

Requirements and goals

  • To ensure a central solution which can track and manage all dealer and customer relationships
  • To intensify the customer centric processes between employees, partners and customers as well as digital networking to improve cooperation
  • To ensure a central solution which can track and manage all dealer and customer relationships
  • To improve data quality and integrate procurement
  • Increase customer satisfaction
  • Function as a tool for managing the sales process and internal processes
  • Improve the accuracy of marketing campaigns
  • Ensure mobile use for field staff
  • Expand the CRM solution - also for B2C

Benefits and advantages

  • Marked improvement in quality of master data thanks to centralized, intelligent data handling
  • Increased service quality with reduced reaction times and immediate fulfilment of customer requests even while mobile
  • Target group oriented marketing measures based on data density and a fine selection of actual customer needs
  • Well-founded, decision-making foundation for strategic procedures with clear reports including ERP data (sales figures, current orders)
  • Significant reduction of administrative effort for both the pre- and post-processing of customer visits thanks to mobile access to important data, even in areas with no internet connection!

Industry

Furniture

Customer since

2017

Website

https://www.team7.at

Supporting partner

Saldo EDV-Beratung Gesellschaft mbH, St. Pölten
Read the full success story here Reference Report

CAS genesisWorld

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CAS genesisWorld is the complete customer relationship management solution. It's so flexible that it can be tailored precisely to your needs and so powerful that you can get started straightaway – CAS genesisWorld can be seamlessly extended as your business expands. A range of smart modules and interfaces means that there is a solution for every requirement. CRM means that you can concentrate on your core businesses, while CAS genesisWorld deals with your processes.

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Marcus Bär
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crm@cas.de