CRM Best Practice Award for MS Motorservice International
MS Motorservice International GmbH has won the CRM Best Practice Award for their exemplary customer management. This prestigious accolade is awarded annually by an independent jury. The award was presented to MS Motorservice International GmbH at the CRM Expo in Stuttgart.
"We are delighted with this award, because it confirms our efforts in world-wide customer service", explained a jubilant Stefan Ives. The Commercial Director of MS Motorservice International GmbH received the award on Wednesday, October 8, 2014 in Stuttgart. The company made it through to the finals where they took second place.
“Pioneers and role models for many SMEs“
MS Motorservice uses CAS genesisWorld as its CRM solution. This is the tenth time that a customer of CAS Software, the CRM specialists from Karlsruhe, has won an award. "We are delighted with MS Motorservice International and can only congratulate them on their success", explained a delighted Martin Hubschneider, CEO. ‟The award confirms that companies with a clear Customer Centricity Strategy are more successful. MS Motorservice International has become an excellent pioneer and role model to many SMEs“.
Award winner has streamlined communications and customer service
At the international level, MS Motorservice International has managed to further improve and streamline its services and communications with various business partners. Their holistic approach to implementing relationship management is particularly noteworthy, as it places all their business relationships right at the heart of the business. Besides customer contacts, they have raised the bar with respect to their relationships with prospects, suppliers, trade partners and workshops worldwide. And since 2013, the CAS genesisWorld CRM and xRM solution supports their employees at their headquarters in Neuenstadt as well as in four other subsidiaries.
Becoming the number 1 service partner with Customer Centricity and xRM
The company made sure to include their employees in all of the decision-making processes both before and during the project implementation – starting with selecting software and ending with individual customization at each workstation. Employees were involved emotionally right from the start, and the framework of a roadshow helped to build enthusiasm for the guiding principles of xRM. Nobody can deny their success, as the CRM Best Practice Award confirms. This fresh, new approach and way of looking at all of its business relations and excellence in customer service has been implemented throughout the company – from purchasing to product management to quality management and finance and controlling.
More information: www.ms-motorservice.com
Background: The CRM Best Practice Award
The CRM Best Practice Award was initiated in 2000. Its purpose was to highlight successful customer relationship management and raise its profile within society.
The acquisa CRM Best Practice Award highlights those companies who have both developed and implemented a sustainable customer management strategy. It’s not just about the software, the acquisa CRM Best Practice Award is particularly interested in strong, customer-oriented company strategy and successful change management using through applied CRM.
The CRM Best Practice Award is presented by acquisa – the market-leading trade journal for Dialogmarketing & E-Commerce published by Haufe-Lexware GmbH & Co. KG.
A specialist jury checks and assesses all the submissions to the competition. Members of this year’s jury include: Harald Henn, Managing Director of Marketing Resultant GmbH, Prof. Dr. Peter Winkelmann, emeritus Professor for Marketing and Sales at the University of Applied Sciences in Landshut. Georg Blum, Managing Director of 1A Relations.com and Member of the Board of Directors of the German Direct Marketing Association and Chairman of the CRM council, Dr. Christian Huldi, Managing Director of dr.huldi.management.ch AG and Member of the Board of Directors of the Swiss Direkt Marketing Association SDV, Christoph Pause, Chief Editor of acquisa – the market-leading trade magazine for multimedia customer dialog and Klaus Dietzel, Editor at acquisa.
About us: MS Motorservice International GmbH winners of the CRM Best Practice Award
The Motorservice Gruppe provides sales organization for the worldwide after market activities of KSPG (Kolbenschmidt Pierburg). It is a leading supplier of engine parts to the independent spare-parts market alongside premium brands such as KOLBENSCHMIDT, PIERBURG, BF and TRW Engine Components. The breadth and depth of its product range means that customers can source all their engine parts from one supplier. And as a problem solver for trade and workshops alike, and subsidiary to a large automobile supplier, it also offers a comprehensive service package and the accompanying technical know-how.
Caption: Second place in the CRM Best Practice Award goes to MS Motorservice International:
Martin Hubschneider, CEO of CAS Software AG congratulates Stefan Ives, Managing Director of MS Motorservice international GmbH (center) together with the presenter of the event, Georg Blum (right) on taking second place in the competition.