CRM interfaces and extensions

Seamlessly networking your business tools for optimal workflows

CAS genesisWorld provides you with a high level of integration freedom and flexibility, making for seamless workflows and an intelligent, hybrid workplace.

Integrate CAS genesisWorld into your existing system landscape and network your business tools to promote uninterrupted processes without inconsistencies. In addition to its comprehensive basic functions and many extensions, our CAS genesisWorld CRM solution can be tailored to your individual requirements in order to exploit the full potential for more efficient working.

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Boundlessly adaptable to your business

The CRM that grows with you

Whether your business is small, medium-sized or a large organization: CAS genesisWorld is a scalable CRM + AIA® solution designed for future growth while being adaptable to the needs of your business right from the start. You can readily craft your own individual and sustainable company platform.

OpenSync Thanks to CAS’ proprietary OpenSync framework, any third-party solution can be seamlessly integrated, so that data silos within your current system landscape can be absorbed. chevron_right
Interfaces Interfaces are available for the rapid deployment of, for instance, Inxmail, Evalanche or existing ERP solutions, making for smooth flows of information. chevron_right
Integrated telephony The telephone connection feature allows for calls to be made directly from the CRM system and archived in the digital customer dossier, so that all important and current information remains easily accessible. chevron_right
Outlook Add-In The Outlook Add-In gives you immediate access to your customer data while you draft e-mails. This enables you to search for supplementary information in a targeted way, and new e-mails can easily be archived in CAS genesisWorld. chevron_right

One CRM, maximum integration flexibility

Our solution family for CAS genesisWorld

CAS genesisWorld allows you to integrate extensions and interfaces to third-party applications seamlessly within a single GUI. All information and data from different applications such as Microsoft Office, archiving and communication solutions as well as merchandise management and ERP systems are networked together in a consistent way. Exploit the full potential of your solution and discover CAS genesisWorld’s versatile range of options.

Get started directly with the CAS Platinum Suite, CAS genesisWorld’s all-inclusive package that gives you the greatest possible room to maneuver and ease of handling. Or you can use CAS genesisWorld as a flexible standard solution that is available in several editions and sector-specific variations, with a range of optional extension modules.

How you can benefit from our flexible CRM solution

  • Consistent information flows; highly transparentAutomatic data synchronization between a range of applications makes for clarity and reduces errors.
  • Smooth processes; high efficiencyIntelligent combining of CRM and business tools optimizes and speeds up workflows.
  • Robust connections; consistent interactionHaving access to information that is always up to date opens up inspiring ways to look after customers.
  • Many standard interfaces; maximum adaptivityTried-and-tested standard interfaces make sure that you can get off to a flying start. The high degree of flexibility makes for a CRM that can grow with your needs.
Do you have any questions about your interface options? Contact us

Our CRM tips for your system landscape

Hand-in-hand: CRM + CPQ Thanks to the unique combination of a CRM and CPQ solution, you can create exceptional customer experiences, from initial contact and personalized product configuration to sales. Find out more about the intelligent interaction between CRM + CPQ. chevron_right
CRM and e-mails working together: CAS Outlook Integration In this tutorial you will find out how you can use the Microsoft Outlook sidebar to access CRM data from CAS genesisWorld quickly and make efficient use of them in your e-mail correspondence. chevron_right
CRM for administrators: Flexibly adapting requirements Regardless of your company’s requirements: CAS genesisWorld can adapt flexibly to your specific enterprise conditions. Find out more about your options as CRM manager and administrator. chevron_right

Network your CRM with your business

Our CRM experts will provide you with help and advice by phone or e-mail. Further, our Info Center contains handy tips and detailed information on current CRM topics.

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